Effective Date: 10 June 2026

Privacy Policy

At Samko Suites – Clapham Apartments we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, make a booking, contact us, or stay at our apartments.

This policy has been prepared in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Samko Suites – Clapham Apartments

Website: Samko Suites – Clapham Apartments

For the purposes of data protection law, Samko Suites is the “Data Controller” responsible for the personal information collected through our website and accommodation services.

2. Information We Collect

We may collect the following categories of personal information:

Personal Identification Information

• Full name
• Date of birth (where required)
• Nationality (where legally required)

Contact Information

• Email address
• Telephone number
• Postal address

Booking Information

• Arrival and departure dates
• Number of guests
• Special requests
• Booking history

Payment Information

• Billing details
• Transaction records

Payments are processed through secure third-party payment providers. We do not store full credit or debit card details on our systems.

Technical Information

When you use our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Website usage information
• Cookie data

3. How We Collect Information

We collect information when you:

• Make a booking through our website or booking partners
• Contact us by phone, email, or contact form
• Subscribe to marketing communications
• Stay at our apartments
• Visit and browse our website

We may also receive information from third-party booking platforms such as Airbnb, Booking.com, Expedia, or similar providers when reservations are made through those services.

4. How We Use Your Information

We use your personal information to:

• Process and manage bookings
• Communicate about reservations and guest services
• Verify guest identity where required
• Process payments and refunds
• Provide customer support
• Comply with legal and regulatory obligations
• Improve our website and services
• Prevent fraud and maintain security

Where you have provided consent, we may also send promotional offers and updates about our accommodation services.

5. Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

• Performance of a contract (to provide accommodation services)
• Compliance with legal obligations
• Legitimate business interests
• Consent (for marketing communications and certain cookies)

6. Sharing Your Information

We may share your personal information with:

• Payment processing providers
• Online booking platforms
• IT and website hosting providers
• Professional advisers (accountants, insurers, solicitors)
• Government authorities where required by law

We do not sell or rent your personal information to third parties.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide our accommodation services
• Meet legal, accounting, and tax obligations
• Resolve disputes
• Protect our legal rights

When information is no longer required, it will be securely deleted or anonymised.

8. Data Security

We use appropriate technical and organisational security measures to protect your personal information against:

• Unauthorised access
• Loss or theft
• Alteration
• Disclosure
• Destruction

Although we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Cookies

Our website may use cookies and similar technologies to:

• Ensure website functionality
• Remember preferences
• Analyse website traffic
• Improve user experience

You can control cookie settings through your web browser.

10. Your Rights

Under UK data protection law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Restrict processing
• Object to processing
• Request transfer of your data
• Withdraw consent where applicable

To exercise any of these rights, please contact us using the details below.

11. International Transfers

Where personal data is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

12. Third-Party Websites

Our website may contain links to external websites and booking platforms. We are not responsible for the privacy practices or content of those third-party websites.

We encourage users to review the privacy policies of any external websites they visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page together with the revised effective date.

14. Contact Us

For questions regarding this Privacy Policy or your personal information, please contact:

Samko Suites – Clapham Apartments

Website: Samko Suites – Clapham Apartments

Email: contact@samkosuites.co.uk

Telephone:

15. Complaints

If you are unhappy with how we handle your personal information, you have the right to complain to the UK Information Commissioner’s Office (ICO).

Information Commissioner’s Office (ICO)

We would appreciate the opportunity to address your concerns before you contact the ICO.